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Privacy Policy

1. Introduction

Welcome to AIx2 ("we," "our," or "us"). We provide advanced Artificial Intelligence (AI) services and are committed to protecting the privacy, security, and integrity of your data. This Privacy Policy explains how we collect, use, protect, and disclose your information when you access or use our platform, website, and associated AI services (collectively, the "Services").

2. Information We Collect

To provide our Services effectively, we may collect the following types of information:

  • Account Information: Name, email address, and billing details required for account creation and administration.
  • Authentication Data: Encrypted passwords and third-party authentication tokens (e.g., Gmail API tokens) required for service integration.
  • Usage Data: Interactions with our AI services, log files, IP addresses, and device information to monitor performance and improve the user experience.
  • User Content: Prompts, inputs, and files you directly submit to our AI models during standard use.

3. Data Security and Encryption

Safeguarding your data is our primary operational directive. We implement industry-standard security measures to prevent unauthorized access, disclosure, or modification of your information.

  • End-to-End Encryption: All highly sensitive data, specifically including user passwords and third-party integration tokens (such as Gmail tokens), are strictly encrypted at rest and in transit. Our internal architecture ensures that no unauthorized parties—including our own personnel—can access your plaintext credentials.
  • Data Isolation: We employ robust logical separation and tenant isolation protocols. Your user data is entirely isolated within our databases, ensuring that no user can query, access, or inadvertently view the data or AI interactions of any other user on the platform.

4. User Responsibilities and Account Security

While we provide highly secure infrastructure, maintaining account security is a shared responsibility.

  • Credential Confidentiality: You are solely responsible for maintaining the strict confidentiality of your account credentials, login information, and any associated authentication tokens.
  • Waiver of Liability for Shared Credentials: We explicitly disclaim any responsibility or liability for data breaches, unauthorized access, or malicious activity that results from a user voluntarily or inadvertently sharing their account credentials or access tokens with third parties.

5. How We Use Your Information

We use the data we collect exclusively for the following purposes:

  • To operate, maintain, and deliver our AI Services to you.
  • To process transactions and send related administrative or billing communications.
  • To troubleshoot bugs, monitor system health, and secure the platform against fraud or abuse.
  • To comply with applicable legal obligations and enforce our Terms of Service.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data under the following limited circumstances:

  • Service Providers: We may share necessary data with trusted third-party vendors (such as cloud hosting providers or payment processors) strictly for the purpose of operating our Services. These providers are bound by strict confidentiality agreements.
  • Legal Compliance: We may disclose your information if required to do so by law, subpoena, or other legal processes, or to protect the rights, property, and safety of our company, our users, or the public.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. If you choose to terminate your account, your data—including isolated user content and encrypted tokens—will be permanently deleted from our active servers in accordance with our deletion cycle, barring any legal requirements to retain certain records.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate or incomplete data.
  • Request the deletion of your personal data ("Right to be Forgotten").
  • Opt-out of certain data collection practices.

To exercise any of these rights, please contact us using the information provided below.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to how we handle your data, we will notify you by updating the "Effective Date" at the top of this document and, where appropriate, by sending an email notification to the address associated with your account.

10. Contact Information

If you have any questions about these Terms, please contact us at:
Email: admin@aix2.ai